Case Examples (Product-Led)

✗ The Problem

Company: 250-employee manufacturing company

Challenge: New hires had endless questions about benefits, PTO, remote work policies, and company procedures. HR spent 5-7 hours per week answering the same questions via email and chat.

• HR team of 3 overwhelmed with repetitive questions
• Onboarding took 4-6 weeks for full productivity
• Employee handbook was 80 pages—rarely read
• Conflicting answers when different HR staff responded

✓ The Solution

Implementation: Deployed LuxonLink with employee handbook, benefits docs, and PTO policies indexed. Made it available via company intranet.

• Indexed 15 HR documents (handbook, benefits, policies)
• Set up role-based access (all employees see HR content)
• Accessible via browser from any device
• Setup completed in 2 weeks

📊 Results After 3 Months

"New hires can find answers themselves at 2am if they want. Our HR team focuses on strategic work instead of answering the same 10 questions every week." — HR Director

✗ The Problem

Company: 120-person SaaS startup (remote-first)

Challenge: 2-person IT team drowning in tickets. 60% were simple "how do I...?" questions that employees could solve themselves with the right documentation.

• 80-100 tickets per week, mostly Tier-1
• VPN setup, password resets, software access requests
• IT SOPs buried in Confluence—no one read them
• 24-48 hour response time frustrating employees

✓ The Solution

Implementation: LuxonLink indexed IT SOPs, setup guides, and security policies. Added a link from their ticket system to "Search LuxonLink first".

• 42 IT documents indexed (SOPs, guides, policies)
• Accessible from intranet and linked in ticket portal
• Role-based access for IT staff vs general employees
• Live in 2 weeks

📊 Results After 2 Months

"Our IT team finally has time to work on infrastructure projects instead of answering password reset questions. The LuxonLink product handles the easy stuff 24/7." — CTO

✗ The Problem

Company: Regional logistics company with 4 warehouses

Challenge: Each warehouse had slightly different procedures because SOPs were hard to find. Quality issues and safety violations traced back to inconsistent execution.

• 150+ SOPs across 4 locations
• Workers couldn't find the right procedure during shifts
• Training new warehouse staff took 6-8 weeks
• Quality incidents due to wrong procedures

✓ The Solution

Implementation: All SOPs indexed in LuxonLink. Workers access via tablets on the warehouse floor. Step-by-step procedures with citations to official docs.

• 150+ SOPs and safety procedures indexed
• Tablet access on warehouse floor
• Voice interface option for hands-free queries
• Auto-sync when SOPs are updated

📊 Results After 4 Months

"Workers finally have the right procedure at their fingertips. We've seen quality improve and training time cut by a third." — Operations Manager

✗ The Problem

Company: 40-person B2B SaaS company (complex enterprise product)

Challenge: New sales reps took 4-6 months to fully ramp up. Product catalog was complex with 50+ SKUs, custom pricing, and competitor battlecards buried in Google Drive.

• 3-4 new reps hired every quarter
• Reps couldn't find product specs during calls
• Inconsistent answers about pricing and features
• Lost deals due to slow response times

✓ The Solution

Implementation: LuxonLink indexed product datasheets, pricing guides, battlecards, and case studies. Reps access via web browser during calls and demos.

• 60+ sales documents indexed (product sheets, pricing, battlecards)
• Browser access from any device for instant lookups
• Role-based access (sales sees sales content only)
• Live in 2 weeks

📊 Results After 5 Months

"New reps are productive way faster. They can find product details during calls without fumbling through Drive folders. It's a game-changer." — VP Sales